Our Public Service 2020 has an outcomes-driven focus, and has been designed to enable public service organisations to deliver better outcomes for the public.

Our Public Service 2020 has identified six high-level outcomes:

These outcomes reflect the longer-term impact of the framework in delivering improvements across the 18 Actions, and will be measured using a range of methodologies.

For more information on the evaluation of outcomes from Our Public Service 2020, please see Reform Evaluation.