“OPS2030 is currently under development and will be published during 2021. In the meantime the OPS Networks and Action Teams will continue their existing work programmes, so keep an eye on the website for all our latest news. Please contact the PMO office if you have any queries at reformoffice@per.gov.ie

Methodology and definitions

The Reform Evaluation Unit (REU) is working to assist in the assessment of performance under Our Public Service 2020. The unit has been tasked with improving reporting of progress, working collaboratively with stakeholders to promote performance and output based reporting, and developing guidance tools as required. In addition, methods to forge and embed stronger links between the reform programme and public expenditure processes are being explored.

As acknowledged under Our Public Service 2020, identifying outcome indicators is challenging and measuring outcomes is not necessarily straightforward. To assist in the challenges posed, the Reform Evaluation Unit with the assistance of an advisory group, under the Chair of Dr Richard Boyle, Institute of Public Administration, has drawn together an initial range of indicators to assist and inform organisations with measurement and trend analysis. The report was published in 2020 OPS 2020 Selected Indicators & Trends Report and its accompanying press release.

In addition the REU has:

  • developed a reporting template to capture, on an annual basis, information and data from the Departments, major Offices and sectors with specific reference to Our Public Service 2020.
  • developed a database to record projects and initiatives which will provide an overview of reform activities mapped out against the framework over the lifetime of Our Public Service 2020. Over 700 projects and initiatives have been recorded across the public service for 2018 and the database will be updated annually.
  • undertook and completed Civil Service Business Customers Survey of 510 businesses nationwide in 2018, with a survey on Customer Satisfaction with the Irish Civil Service commissioned for 2019.