Minister McGrath welcomes the publication of the Final Progress Report on Our Public Service 2020
The Minister for Public Expenditure and Reform, Michael McGrath TD, today (21st of April 2021), launched the Final Progress Report for Our Public Service 2020.
The Second and Final Progress Report details the further progress made across the OPS2020 agenda over 2019 and 2020 since the First Progress Report issued. Notable developments covered include:
- Publication of the new over-arching Public Service Innovation Strategy – ‘Making Innovation Real’;
- Publication of approximately 25 case studies on customer service best practice;
- Development of a procurement framework for Robotic Process Automation (RPA)
As well as these new initiatives, the OPS2020 framework extends many reforms already in place or in development within the public service. The period covered by this Second and Final Progress Report is most notable for the sudden outbreak of the Covid-19 pandemic, which has transformed the environment in which the public service operates and presented unprecedented challenges. A range of case studies under each of OPS2020’s pillars illustrate how the principles of the framework are carried into practice on the ground by public service bodies and a number relate to the circumstances of the Covid-19 pandemic. Download the report HERE.
Read the full press release from Department of Public Expenditure and Reform.