“OPS2030 is currently under development and will be published during 2021. In the meantime the OPS Networks and Action Teams will continue their existing work programmes, so keep an eye on the website for all our latest news. Please contact the PMO office if you have any queries at reformoffice@per.gov.ie

Excellence in Customer Service Case Studies

This collection of case studies (published December 2020) demonstrates how our Public Service is continually working to improve customer service and put our citizens at the centre of service design and delivery. It is intended that these case studies will inform customer service design and continued improvements in the future. The case studies demonstrate how public service collaboration, digital innovations, optimised use of data, and people and process innovations can deliver significant service level improvements for our citizens.

Excellence in Customer Service Case Studies

(pdf, 62 pages)

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