“OPS2030 is currently under development and will be published during 2021. In the meantime the OPS Networks and Action Teams will continue their existing work programmes, so keep an eye on the website for all our latest news. Please contact the PMO office if you have any queries at reformoffice@per.gov.ie

QCSN Event – Using Customer Insights to Deliver Innovative Services

10:30 am at Online (Webex)

Please see below details of the next Quality Customer Service Network event, with the theme of Using Customer Insights to Deliver Innovative Services.

Meeting details:

Date:       Monday 19 April 2021

Time:      10.30am

Venue:    Webinar via Webex

To secure your place, please register online.


Quality Customer Service Questionnaire of the Public Service – Overview of Results
Michael Ryan and Caroline Winston, Department of Public Expenditure and Reform

Revenue: Using Our Customers Insights
Tom O’Connell, Revenue

Gateways to our Services: DCC Channel Management Strategy

Pauline Treacy, Dublin City Council

Establishing DETE’s Enterprise Information Centre

Pat Phelan, Department of Enterprise, Trade and Employment