QCSN Event – Using Customer Insights to Deliver Innovative Services
10:30 am at Online (Webex)
Please see below details of the next Quality Customer Service Network event, with the theme of Using Customer Insights to Deliver Innovative Services.
Date: Monday 19 April 2021
Venue: Webinar via Webex
To secure your place, please register online.
Quality Customer Service Questionnaire of the Public Service – Overview of Results
Michael Ryan and Caroline Winston, Department of Public Expenditure and Reform
Revenue: Using Our Customers Insights
Tom O’Connell, Revenue
Gateways to our Services: DCC Channel Management Strategy
Pauline Treacy, Dublin City Council
Establishing DETE’s Enterprise Information Centre
Pat Phelan, Department of Enterprise, Trade and Employment